Shipping and Returns Policy

Delivery

Delivery time

We aim to deliver orders placed before 4:00 PM the next business day. In exceptional circumstances, delays may occur at the sorting center or during transport by the courier.

If your order still hasn't arrived after 2 days, please feel free to contact us by email or phone—we're happy to help.

Please note that delivery times may be longer than normal during busy periods.

Delivery areas and carriers

Netherlands (including the Wadden Islands):
We deliver with DHL from Monday to Saturday between 9:00 AM and 6:00 PM. If you're not home at the time of delivery, DHL will try again the next business day, or deliver the package to a designated location or a nearby service point.

Belgium & Luxembourg:
We deliver in Belgium with Bpost from Monday to Saturday between 9:00 AM and 6:00 PM. Not at home? Then Bpost will try again the next business day, or they will deliver it to a collection point.

Postage costs

• Netherlands: Free shipping on orders over €35 . Below this amount, we charge €4.95 for shipping.

• Belgium & Luxembourg: free shipping on orders over €50 . Below this amount, we charge €6.95 for shipping.

Returns Policy

Return period

Our returns policy includes a 14-day cooling-off period. This means you have 14 days after receiving the item to request a return. Once you've indicated this, you have another 14 days to return the candle. We kindly ask that you do this as soon as possible.

To be eligible for a return, the item in question must be in the same condition as you originally received it: unused, with tags attached, and in the original packaging if applicable. You'll also need your receipt or proof of purchase.

Return process

To initiate a return, please contact us at . You can easily drop off your package(s) at your nearest DHL location. This is completely free as long as you contact us first. We'll then provide you with the instructions you need for the return process.

Would you like to use a different delivery service? That's possible, but you'll be responsible for the shipping costs. We also ask that you contact us first before returning the package.
Please note: Returns should be sent to the following address: Mileweg 59, 3295KG 's-Gravendeel

Items returned to us without a return request will not be accepted.

If you have any questions about returns, you can always contact us via service@maxbenjamin.nl

Damage and problems

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item. We will then evaluate the issue and resolve it for you.

Exchange

The fastest way to get the item you want is to return the item you have and purchase the new item separately once the return is accepted.

Legal 14-day cooling-off period in the EU

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a reason. As above, your item must be in the same condition as you received it: unused, with tags attached, and in its original packaging.

Refund

Once we've received and inspected your return, you'll be notified and we'll also let you know if it's approved. If approved, you'll automatically receive a refund via your original payment method within five business days. Please note that it may take some time for your bank or credit card company to process and deposit the refund.
Please contact us at service@maxbenjamin.nl if it has been more than 10 business days since we approved your return.