Shipping and Returns Policy

Delivery

Delivery time

We aim to deliver orders placed before 4:00 PM on the next business day. Occasionally, in exceptional cases, delays may occur at the sorting center or during transport by the courier.

If your order has not arrived after 2 days, please feel free to contact us by email or phone — we'll be happy to help you further.

Please note that delivery times may be longer than usual during busy periods.

Delivery areas and carriers

The Netherlands (including the Wadden Islands):
We deliver with DHL from Monday to Saturday between 09:00 and 18:00. Not home at the time of delivery? DHL will try again the next business day, or deliver the package to an agreed location or a service point nearby.

Belgium & Luxembourg:
We deliver in Belgium with Bpost from Monday to Saturday between 09:00 and 18:00. Not home? Bpost will try again the next business day, or they will deliver it to a collection point.

Shipping costs

• Netherlands: free shipping from €50. Below this amount, we charge €4.95 shipping costs.

• Belgium & Luxembourg: free shipping from €50. Below this amount, we charge €6.95 shipping costs.

Return Policy

Return period

Our return policy offers a 14-day cooling-off period. This means that after receiving the item, you have 14 days to request a return. Once you have notified us, you then have another 14 days to return the candle. We kindly ask you to do this as soon as possible.

To be eligible for a return, the item must be in the same condition as you received it: unused, with tags, and in the original packaging if applicable. You will also need the receipt or proof of purchase.

Return process

To initiate a return, you can contact us via . You can easily drop off your package(s) at the nearest DHL location. This is completely free of charge as long as you contact us first. We will then provide you with the instructions you need for the return process.

Do you want to use a different delivery service? That is also possible, but the costs are at your own expense. We also ask you to contact us first before returning the package.
Please note: returns must be sent to the following address: Mijlweg 59, 3295KG 's-Gravendeel

Items returned to us without a return request will not be accepted.

For questions about returns, you can always contact us at service@maxbenjamin.nl

Damage and problems

Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We can then evaluate the issue and resolve it for you.

Exchanges

The fastest way to get the item you want is to return the item you have and make a separate purchase for the new item once the return is accepted.

14-day cooling-off period in the EU

Notwithstanding the above, if the goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within five business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please contact us at service@maxbenjamin.nl if more than 10 business days have passed since we’ve approved your return.